Email: enquiries@matrixmagic.co.uk
Tel: 01964 257057
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Delivery and Returns

DELIVERY

As standard all items are usually dispatched within 2 working days of the order being placed. All orders are sent out via Royal Mail, second class, unless otherwise stated. Our UK customers should expect to receive their order within 3 - 5 working days of the order being processed. Orders outside the UK will take a little longer. We ship orders every day Monday to Friday (excluding UK Bank Holidays). For a breakdown of our shipping charges please view our FAQ page. If you would like your order sent by recorded delivery, or with a tracking number, please contact us direct as a higher charge will apply.

RETURNS

We will replace any of our items if it has a defect and a replacement will be shipped to you upon receipt of the faulty item. Please be careful when selecting an item for purchase to ensure it is right for you. If you have any questions regarding a prop or effect, please contact us and we will do our best to answer your questions.