All of the items on our website are currently in stock unless advised otherwise. This allows us to be fairly prompt with our delivery times. We aim to deliver all orders in the UK within 3 – 5 working days. Orders placed for delivery outside of the UK may take longer. Please get in touch with us to find out more.
You can order from us at Matrix Magic Ltd a number of ways, the most straight forward however is to pay by credit or debit card or through PayPal. Simply browse through our catalogue of items for sale and then add the items (s) that you wish to purchase by clicking the 'add to cart' button, or you can simply click 'buy now'. Once you have finished shopping simply click on the view cart button on the homepage and complete the purchase by paying with your credit or debit card or via the PayPal option. We do also take payments over the telephone and by cheque or postal order. If this is an easier way for you to pay please get in touch by either calling us on 01964257057 or via email at firstname.lastname@example.org where we can give you all the information that you require
We will replace any of our items if it has a defect and a replacement will be shipped to you upon receipt of the faulty item, or a full refund processed upon receipt of the item providing it has not been damaged or used. Please be careful when selecting an item for purchase to ensure it is right for you. If you have any questions regarding a prop or effect, please contact us and we will do our best to answer your questions.
Yes we do. Matrix Magic Ltd does not disclose buyers information to third parties under any circumstances. When you order products, Matrix Magic Ltd will collect your name, address, contact and payment details. We require this information so that we can process and dispatch your order as well as contact customers if there is a query with their order. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law.
Matrix Magic reserves the right to alter the prices on any item at any time without prior notice. This may be due to fluctuation in currency exchange rates or an increase in production costs. All pricing changes are made at the discretion of the company and once made, are final. Any queries in regards to pricing changes should be directed to Matrix Magic Ltd via any of the contact methods mentioned on this site.
When you purchase a magic product from Matrix Magic you are buying a secret as well as a prop in many cases. Because of this once an order has been dispatched you will be unable to cancel the order. You will be able to cancel an order however within 24 hours providing that the product purchased has not been dispatched. Please contact us either via email, or by phone, at the earliest opportunity where one of the team will be happy to help you. Please be careful when selecting an item for purchase to ensure it is right for you. If you have any questions regarding a prop or effect, please contact us and we will do our best to answer your questions.